Shipping

Shipping

Orders are generally shipped from our distribution centre, which is located in Sydney, the next day after full payment is received.

Discount Computer Needs works with Couriers and Australia to provide the most efficient delivery service with the most reasonable price and quickest service.

Australia Post
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

Couriers
Parcels dispatched by Courier are collected on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process.

 

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel at your local Post Office. If your item is delivered by Courier arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.